{"id":10556,"date":"2026-11-14T07:36:33","date_gmt":"2026-11-14T07:36:33","guid":{"rendered":"https:\/\/silvybrand.com\/?p=10556"},"modified":"2026-11-14T07:36:33","modified_gmt":"2026-11-14T07:36:33","slug":"outlook-went-down-microsoft-may-owe-you-money","status":"publish","type":"post","link":"https:\/\/silvybrand.com\/?p=10556","title":{"rendered":"Outlook Went Down? Microsoft May Owe You Money"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div>\n<p><span class=\"body lead-in-text\">Rest assured this<\/span> week that while Outlook, Teams, and other <a href=\"https:\/\/www.wired.com\/tag\/microsoft\/\" class=\"text link\">Microsoft<\/a> services were flatlining, the company\u2019s billing operations were still firing on all cylinders. Copilot can\u2019t run on air alone, after all. It needs cash.<\/p>\n<p class=\"paywall\">The silver lining to the week is that, in the light of our global recovery from <a href=\"https:\/\/www.wired.com\/story\/the-microsoft-outage-is-a-warning-for-the-world\/\" class=\"text link\">one of the most debilitating tech outages in recent memory<\/a>, Microsoft now owes you compensation. And depending on the size of your operation and the degree to which you rely on Microsoft products, the payout could be substantial.<\/p>\n<p class=\"paywall\">If you have a business relationship with Microsoft\u2014a subscription to a <a data-offer-url=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/business\/microsoft-365-plans-and-pricing\" class=\"external-link text link\" data-event-click=\"{&quot;element&quot;:&quot;ExternalLink&quot;,&quot;outgoingURL&quot;:&quot;https:\/\/www.microsoft.com\/en-us\/microsoft-365\/business\/microsoft-365-plans-and-pricing&quot;}\" href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/business\/microsoft-365-plans-and-pricing\" rel=\"nofollow noopener\" target=\"_blank\">Microsoft 365 Business plan<\/a>, email hosted on Microsoft Exchange, or perhaps a Teams Premium tier\u2014that relationship is governed by reams of documentation, among them being a Service Level Agreement.<\/p>\n<p class=\"paywall\">Service Level Agreements, or SLAs, are old hat to large enterprises who use them to hold accountable service providers like web hosts and email services, ensuring they stay online and operational\u2014and they are often in the realm of demanding <a data-offer-url=\"https:\/\/techcommunity.microsoft.com\/blog\/messagingonazureblog\/azure-service-bus-premium-now-offers-99-99-sla-in-all-availability-zone-regions\/4517933\" class=\"external-link text link\" data-event-click=\"{&quot;element&quot;:&quot;ExternalLink&quot;,&quot;outgoingURL&quot;:&quot;https:\/\/techcommunity.microsoft.com\/blog\/messagingonazureblog\/azure-service-bus-premium-now-offers-99-99-sla-in-all-availability-zone-regions\/4517933&quot;}\" href=\"https:\/\/techcommunity.microsoft.com\/blog\/messagingonazureblog\/azure-service-bus-premium-now-offers-99-99-sla-in-all-availability-zone-regions\/4517933\" rel=\"nofollow noopener\" target=\"_blank\">99.99 percent reliability<\/a> or higher, as is the default promise with Microsoft Azure. If a provider fails to hit the promised availability level, the customer is due a refund (or credit towards next month\u2019s bill, at least).<\/p>\n<p class=\"paywall\">But SLAs don\u2019t only apply to the Fortune 500. If you have a business account with Microsoft, no matter how small it is, your service is also governed by these promises. And now, Microsoft owes you compensation.<\/p>\n<p class=\"paywall\">\u201cBusiness account\u201d is the key phrase in the above, mind you. If you have a Microsoft 365 Family plan or any other individual or personal plan, you are basically out of luck. Outlook could go offline for a month, and you wouldn\u2019t be entitled to anything aside from a series of pointed Facebook posts.<\/p>\n<p class=\"paywall\">The consumer <a data-offer-url=\"https:\/\/www.microsoft.com\/en-us\/servicesagreement\" class=\"external-link text link\" data-event-click=\"{&quot;element&quot;:&quot;ExternalLink&quot;,&quot;outgoingURL&quot;:&quot;https:\/\/www.microsoft.com\/en-us\/servicesagreement&quot;}\" href=\"https:\/\/www.microsoft.com\/en-us\/servicesagreement\" rel=\"nofollow noopener\" target=\"_blank\">Microsoft Services Agreement<\/a> states that individual users can get refunds or credits at Microsoft\u2019s \u201csole discretion,\u201d but it doesn\u2019t even mention SLAs and promises nothing in the way of uptime. In other words, if your email system wasn\u2019t working for you on November 12, you can ask for money back, but your odds of receiving anything are low.<\/p>\n<h2 class=\"paywall\">The Fine Print Is in Your Favor for Once<\/h2>\n<p class=\"paywall\">Business users are in a much more advantageous position, though Microsoft doesn\u2019t exactly go out of its way to guide you through the refund process. SLA refunds are not automatic. You have to request them for each incident, and the process is hardly straightforward.<\/p>\n<p class=\"paywall\">To figure out what you\u2019re owed, start by taking a look at the <a data-offer-url=\"https:\/\/www.microsoft.com\/licensing\/docs\/view\/Service-Level-Agreements-SLA-for-Online-Services?lang=1&amp;orderBy=name\" class=\"external-link text link\" data-event-click=\"{&quot;element&quot;:&quot;ExternalLink&quot;,&quot;outgoingURL&quot;:&quot;https:\/\/www.microsoft.com\/licensing\/docs\/view\/Service-Level-Agreements-SLA-for-Online-Services?lang=1&amp;orderBy=name&quot;}\" href=\"https:\/\/www.microsoft.com\/licensing\/docs\/view\/Service-Level-Agreements-SLA-for-Online-Services?lang=1&amp;orderBy=name\" rel=\"nofollow noopener\" target=\"_blank\">SLA for Microsoft\u2019s Online Services<\/a>. (This is different than the above consumer Microsoft Services Agreement.) It\u2019s more than 53,000 words long, and quite repetitive, but I\u2019ll digest the important facts for you here.<\/p>\n<p class=\"paywall\">While many of the promised service levels are identical, start by double-checking the specific Microsoft products you use, as the SLA is broken down by product. A search for \u201cExchange Online\u201d reveals everything you need to know, in surprisingly plain English.<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.wired.com\/story\/outlook-went-down-microsoft-may-owe-you-money\/\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rest assured this week that while Outlook, Teams, and other Microsoft services were flatlining, the company\u2019s billing operations were still firing on all cylinders. Copilot can\u2019t run on air alone, after all. It needs cash. The silver lining to the week is that, in the light of our global recovery from one of the most [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[1658,1651,158,557,87,119],"class_list":["post-10556","post","type-post","status-publish","format-standard","has-post-thumbnail","category-gadgets","tag-azure","tag-cloud","tag-microsoft","tag-office","tag-software","tag-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Outlook Went Down? Microsoft May Owe You Money - Silvybrand Lifestyle Blog<\/title>\n<meta name=\"description\" content=\"If your Microsoft business services were offline last week, you\u2019re probably entitled to a partial credit on your next monthly bill.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silvybrand.com\/?p=10556\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Outlook Went Down? 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