{"id":3020,"date":"2026-06-30T21:34:28","date_gmt":"2026-06-30T21:34:28","guid":{"rendered":"https:\/\/silvybrand.com\/?p=3020"},"modified":"2026-06-30T21:34:28","modified_gmt":"2026-06-30T21:34:28","slug":"amazon-ftc-identity-theft-fine","status":"publish","type":"post","link":"https:\/\/silvybrand.com\/?p=3020","title":{"rendered":"Amazon fined $2.25 million for failing to help identity theft victims"},"content":{"rendered":"


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The Federal Trade Commission fined Amazon $2.25 million<\/a> to settle claims that the company failed to help customers who fell victim to identity theft, as reported earlier by Bloomberg<\/em><\/a>. In its complaint<\/a>, the FTC accuses Amazon of refusing to provide customers with information about purchases made with fraudulent accounts, in violation of the Fair Credit Reporting Act (FCRA).<\/p>\n<\/div>\n

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As alleged in the filing, identity theft victims who contacted Amazon \u201cwould often enter a Kafkaesque sequence\u201d where a support agent wouldn\u2019t provide records related to a fraudulent account unless they could name the person who opened it.<\/p>\n<\/div>\n

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In one instance, a victim attempted to guess the fraudulent account owner\u2019s name over 30 times, but Amazon allegedly wouldn\u2019t remove the victim\u2019s credit card information from the thief\u2019s account. The FTC claims Amazon also failed to respond to identity theft victims\u2019 requests for records within the 30 days required by the FCRA.<\/p>\n<\/div>\n

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An Amazon spokesperson tells Bloomberg<\/em> that the company has \u201cresolved this matter with the FTC\u201d and \u201cimplemented process improvements for customers who believe they may be victims of identity theft.\u201d<\/p>\n<\/div>\n


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Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The Federal Trade Commission fined Amazon $2.25 million to settle claims that the company failed to help customers who fell victim to identity theft, as reported earlier by Bloomberg. In its complaint, the FTC accuses Amazon of refusing to provide customers with information about purchases made with fraudulent accounts, in violation of the Fair Credit […]<\/p>\n","protected":false},"author":1,"featured_media":3021,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[383,46,74,34],"class_list":["post-3020","post","type-post","status-publish","format-standard","has-post-thumbnail","category-gadgets","tag-amazon","tag-news","tag-policy","tag-tech"],"yoast_head":"\nAmazon fined $2.25 million for failing to help identity theft victims - Silvybrand Lifestyle Blog<\/title>\n<meta name=\"description\" content=\"Amazon allegedly refused to provide victims with records of fraudulent transactions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silvybrand.com\/?p=3020\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Amazon fined $2.25 million for failing to help identity theft victims - 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