{"id":9144,"date":"2026-10-22T11:08:56","date_gmt":"2026-10-22T11:08:56","guid":{"rendered":"https:\/\/silvybrand.com\/?p=9144"},"modified":"2026-10-22T11:08:56","modified_gmt":"2026-10-22T11:08:56","slug":"eiliko-energize-lab-statement-on-robot-hack-breach","status":"publish","type":"post","link":"https:\/\/silvybrand.com\/?p=9144","title":{"rendered":"Eiliko maker says it\u2019s hiring an \u201cindependent security firm\u2019 after Verge report on its insecure robots"},"content":{"rendered":"<p><br \/>\n<\/p>\n<div id=\"\">\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Dear Sean,<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">We sincerely apologize to you and to Mr. Azdoufal for not responding over the past month. This was our failure: After receiving the relevant information, we failed to sync with the technical team in a timely manner, and the subsequent troubleshooting also took some time. We have now set up a dedicated security inbox, <a href=\"https:\/\/www.theverge.com\/news\/1015824\/mailto:security@energizelab.com\" target=\"_blank\" rel=\"noopener\">security@energizelab.com<\/a>, which is staffed and monitored.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">We thank you and Mr. Azdoufal for bringing these issues to our attention. We have confirmed the core issues identified in your reporting and are addressing each of them.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">As of today, we have:<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Closed all external access to our backend systems and rotated all access credentials;<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Disabled the interface that allowed a robot\u2019s responses to be modified remotely;<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Taken the long-term memory feature offline. We no longer store conversation records or the user profiles generated from them;<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Taken the custom avatar feature offline. The app now offers built-in avatars only.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">We will delete stored conversation records, user profiles, avatar images, and related content.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">We are engaging an independent security firm to conduct a full review of our systems. The long-term memory and custom avatar features will not return until that review confirms they are secure. We will share an update on our progress once the review is completed.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">We started Energize Lab because we wanted to build small robots that bring a little joy into people\u2019s lives. That idea only works if people can trust what is inside them, and we let them down. We know that words alone will not earn that trust back. We intend to earn it through what we do in the coming weeks, and we will keep you informed as we go.<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Sincerely,<\/p>\n<p class=\"duet--article--dangerously-set-cms-markup _1lkuyz89 _1lkuyz88 _19wv7tc1\">Energize Lab Team<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.theverge.com\/news\/1015824\/eiliko-energize-lab-statement-on-robot-hack-breach\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Sean, We sincerely apologize to you and to Mr. Azdoufal for not responding over the past month. This was our failure: After receiving the relevant information, we failed to sync with the technical team in a timely manner, and the subsequent troubleshooting also took some time. We have now set up a dedicated security [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":9145,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[31,57,46,58,249,34],"class_list":["post-9144","post","type-post","status-publish","format-standard","has-post-thumbnail","category-gadgets","tag-ai","tag-gadgets","tag-news","tag-robot","tag-security","tag-tech"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Eiliko maker says it\u2019s hiring an \u201cindependent security firm\u2019 after Verge report on its insecure robots - Silvybrand Lifestyle Blog<\/title>\n<meta name=\"description\" content=\"\u201cWe know that words alone will not earn that trust back.\u201d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/silvybrand.com\/?p=9144\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Eiliko maker says it\u2019s hiring an \u201cindependent security firm\u2019 after Verge report on its insecure robots - 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