{"id":9724,"date":"2026-10-31T13:09:38","date_gmt":"2026-10-31T13:09:38","guid":{"rendered":"https:\/\/silvybrand.com\/?p=9724"},"modified":"2026-10-31T13:09:38","modified_gmt":"2026-10-31T13:09:38","slug":"metas-muse-could-upend-all-kinds-of-businesses-it-hasnt-yet","status":"publish","type":"post","link":"https:\/\/silvybrand.com\/?p=9724","title":{"rendered":"Meta\u2019s Muse Could Upend All Kinds of Businesses. It Hasn\u2019t Yet"},"content":{"rendered":"


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Meta\u2019s Muse was<\/span> among the hottest topics on corporate earnings calls in recent weeks. Meta has claimed that the agentic AI<\/a> tool, which lets users automate various online tasks<\/a>, is becoming a major force in shopping, with millions of people using it to make purchases of more than $200 on average.<\/p>\n

Wall Street fears that proactive shopping assistants like Muse<\/a> will erode brand loyalty, ignite price wars, and squeeze corporate profits. Yet on the earnings calls and in conversations with WIRED, executives across roughly 50 companies\u2014spanning travel, internet providers, food, and self-storage\u2014shrugged off immediate disruption. In fact, many insisted they would mostly benefit from any real widespread adoption of agents.<\/p>\n

Food delivery app DoorDash described the number of orders from Muse and other agents as in the \u201chundreds.\u201d T-Mobile remarked, \u201cWe haven\u2019t seen anything of significance\u201d from agents. Hotel chain Hilton was more direct, calling bookings from them \u201cinsignificant.\u201d The banking provider Ally Financial characterized activity as \u201cquite low,\u201d while eBay termed it \u201cvery, very small.\u201d<\/p>\n

While financial experts have suspected that users may ask Muse to dump unused subscriptions and memberships, fitness chain Life Time Group said it has \u201cseen zero\u201d cancellations from agents. Public Storage and Hartford Insurance Group offered similar data. In India, the delivery app giant Eternal estimated agentic commerce<\/a> as \u201cclose to zero.\u201d<\/p>\n

The comments leave questions about where users of Muse, Instinct, and other popular AI agents<\/a> are spending their money. Meta CEO Mark Zuckerberg said on his company\u2019s earnings call this month that more than 10 million people in the US and Canada had activated Muse. Over 25 percent used it for shopping, more than any other task and above the company\u2019s expectations, he added.<\/p>\n

Meta declined to comment beyond the earnings call remarks, but pointed to partnerships with 10 retailers including Walmart, Best Buy, and Gap to simplify shopping with Muse. Many of them last reported earnings before Muse launched and haven\u2019t shared data about it yet.<\/p>\n

Across the board, executives acknowledged agents are at an early stage. But immense public anxiety about AI technologies has left companies searching for any lessons they can from the outset.<\/p>\n

Despite the seemingly slow uptake, some are already hard at work optimizing their websites for agents. Chipotle chief digital officer Arlie Sisson told reporters this week that the restaurant chain discovered agents struggling to complete purchases because of hiccups from applying loyalty discounts or ordering after-hours. Muse\u2019s debut increased agentic orders by a single-digit percentage, she said. So Chipotle is now tidying up its website code to help agents better navigate and satisfy the hungry humans behind them.<\/p>\n<\/div>\n


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Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Meta\u2019s Muse was among the hottest topics on corporate earnings calls in recent weeks. Meta has claimed that the agentic AI tool, which lets users automate various online tasks, is becoming a major force in shopping, with millions of people using it to make purchases of more than $200 on average. Wall Street fears that […]<\/p>\n","protected":false},"author":1,"featured_media":9725,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[89,83,1598,70,1430,594],"class_list":["post-9724","post","type-post","status-publish","format-standard","has-post-thumbnail","category-gadgets","tag-agentic-ai","tag-artificial-intelligence","tag-earnings","tag-meta","tag-muse","tag-retail"],"yoast_head":"\nMeta\u2019s Muse Could Upend All Kinds of Businesses. 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